中文导读

澳大利亚广播公司新闻（ABC News）10月19日报道了《2026职场倦怠状况报告》（State of Workplace Burnout Report）。报告由智库 Infinite Potential 与心理健康组织 Beyond Blue、悉尼科技大学（UTS）商学院合作完成，收集了999名澳大利亚劳动者的回答。调查采用世界卫生组织的定义：职业倦怠是一种“职业现象”而非疾病，需要同时具备精疲力竭、对工作产生心理距离或消极态度、职业效能下降三个方面。结果显示，超过三分之一的受访者正在经历职业倦怠；设计糟糕的线上系统、冗长的公文流程、不清楚的指示和无意义的会议等“系统摩擦”较多时，倦怠几率高出84%；觉得工作没有保障的人中68%有倦怠，而觉得非常有保障的人中只有20%。研究者还指出频繁打扰和在不同任务、软件间切换会分散注意力。未参与调查的格里菲斯大学教授 Paula Brough 提醒，样本较小、没有纳入行业因素，但她也认为日常小麻烦会不断消耗人，充分的支持和一定的掌控权可以缓冲繁重工作量。文章以一位职业治疗师的亲身经历开头和收尾。

正文

Amlan Sharma loved his job as an occupational therapist. But in the years after the COVID-19 pandemic, the 38-year-old felt exhausted, less confident and less sure of his purpose at work. Then he noticed the same signs in some of his patients and realized he might be burnt out. A new Australian survey, reported by ABC News on October 19, suggests that he is far from alone.

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阿姆兰·夏尔马（Amlan Sharma）热爱他的职业治疗师工作。但在新冠疫情之后的几年里，这位38岁的男子感到精疲力竭，越来越不自信，对工作的意义也越来越不确定。后来，他在自己的一些病人身上也注意到了同样的迹象，这才意识到自己可能已经职业倦怠了。澳大利亚广播公司新闻（ABC News）10月19日报道的一项澳大利亚新调查表明，有这种情况的远不止他一个人。

The State of Workplace Burnout Report collected answers from 999 workers in Australia. It was published by the think tank Infinite Potential with the mental health group Beyond Blue and the University of Technology Sydney Business School. It found that more than one in three workers were experiencing burnout. The survey used the World Health Organization’s definition, which treats burnout as a problem linked to work, not a medical condition. A person must feel exhausted, feel distant from their job and get less done. “If you’re just simply exhausted, that’s not burnout,” said John Chan, the study’s author.

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《职场倦怠状况报告》收集了澳大利亚999名劳动者的回答。报告由智库 Infinite Potential 与心理健康组织 Beyond Blue 以及悉尼科技大学商学院联合发布。报告发现，超过三分之一的劳动者正在经历职业倦怠。调查采用了世界卫生组织的定义，即把职业倦怠视为与工作相关的问题，而不是一种疾病。一个人必须同时感到精疲力竭、与自己的工作产生距离感，并且工作成效下降。“如果你只是单纯地感到疲惫，那不算职业倦怠，”该研究的作者约翰·陈（John Chan）说。

The report focuses on what it calls “system friction“. These are things that make work harder than it needs to be, such as badly designed online systems, long official processes, unclear instructions and pointless meetings. Workers who faced high levels of this friction had 84 percent higher odds of burnout. Job security also mattered. Among people who did not feel secure in their jobs, 68 percent reported burnout, compared with 20 percent of those who felt very secure.

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这份报告重点关注它所说的“系统摩擦”，也就是那些让工作变得比实际需要更困难的东西，比如设计糟糕的线上系统、冗长的公文流程、不清楚的指示以及毫无意义的会议。面对高度“系统摩擦”的劳动者，出现职业倦怠的几率要高出84%。工作保障也有影响。在觉得自己工作没有保障的人中，68%报告有职业倦怠；而在觉得工作非常有保障的人中，这一比例为20%。

Chan said the team wanted to move the conversation away from the individual. Anna Stephens, a researcher at the UTS Business School who helped design the survey, said many causes come from the way work is organized. She also pointed to constant interruptions and switching between meetings, tasks and software, which divide people’s attention.

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约翰·陈说，研究团队希望把讨论的焦点从个人身上移开。参与设计这项调查的悉尼科技大学商学院研究人员安娜·斯蒂芬斯（Anna Stephens）说，许多原因来自工作的组织方式。她还提到，持续不断的打扰，以及在会议、任务和软件之间来回切换，会分散人们的注意力。

Not every expert sees the results as new. Professor Paula Brough of Griffith University, who did not work on the survey, said the sample was small and that the industries people work in were not included. She explained that burnout is usually higher in public-facing and high-risk jobs, such as bus drivers and emergency services. She said small daily hassles can “eat away at you”. A heavy workload does not always lead to burnout, she added, if workers also have strong support and some control.

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并不是每位专家都认为这些结果是新发现。没有参与这项调查的格里菲斯大学教授葆拉·布拉夫（Paula Brough）说，样本规模较小，而且调查没有纳入人们所在的行业。她解释说，面向公众的工作和高风险工作中职业倦怠通常更多，比如公交司机和紧急救援服务人员。她说，日常的小麻烦会“一点点把你消磨掉”。她还补充说，如果劳动者同时得到充分的支持并拥有一定的掌控权，繁重的工作量并不一定会导致职业倦怠。

For Sharma, change came when he started working for himself and cut his hours. Although this brought money problems, it helped him recover. “Over time I started to realise that actually I’m not the problem,” he said.

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对夏尔马来说，转变发生在他开始自己创业并减少工作时间之后。虽然这给他带来了经济上的困难，但帮助他恢复了过来。“慢慢地，我开始意识到，其实问题并不在我，”他说。

新闻来源

• ABC News · Survey suggests one-third of us are burnt out (19 Oct 2026)
• Infinite Potential · The State of Workplace Burnout Study 2026
• World Health Organization · Burn-out an “occupational phenomenon”: International Classification of Diseases

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